To Section 8 Participants, Landlords, Residents, and Partners:
UPDATE: Effective Wednesday April 1st 2020 we are closing the lobby to the public and housing authority services will be operational via phone, US mail and e-mail only. There will be no in-person assistance to the public until May 3rd or until extended, rescinded, suspended or amended. Alameda County strongly advises against person to person contact when other communication options are available.
The spread of the 2019 Coronavirus (COVID-19) is a critical nationwide concern and the top priority of the Alameda County Housing Authority (HACA) is to ensure that our staff, residents, program participants, landlords and partners are protected when working with HACA.
The Centers for Disease Control and Prevention (CDC) and the Alameda County Public Health Department have recommended a number of steps that we are implementing. We would very much appreciate if you would do your part in helping us. We ask that you not visit our office or residential properties. Instead, please call us at or email us at HACA Information. We have posted signs on our entry doors advising visitors of this.
Effective March 16 and continuing through May 3rd, HACA will not host any in-person meetings, briefings or client meetings at our office. Instead, work will be conducted via email or phone. We will follow strict handwashing procedures and sanitation of community rooms, our lobby and counter surfaces. We ask that you use the drop-box to drop off documents instead of coming into the office. This is for everyone’s safety.
For additional information, please visit the CDC’s coronavirus information page at https://www.cdc.gov/coronavirus/2019-ncov/.
- HACA anticipates we will be able to continue to make housing assistance payments. If there is a delay in funding from HUD that impacts payments, we will notify you. Further, HACA will continue to pay landlords via direct deposit, for those who have signed up for direct deposit. This is a good time to sign up for direct deposit if you haven’t done so.
- HACA’s Landlord Portal is operational.
- Please note that many Section 8 tenants’ employment may be affected by shelter in place orders. There may be tenants who are challenged to pay their portion of rent on time. We ask for your patience and understanding during this unprecedented time.
- Governor Newsom’s Executive Order N-28-20 places protections against certain COVID 19-related evictions. Further, many cities and counties have also implemented eviction protections. Check with your city, county or rental owner association for more information.
- Currently, HACA anticipates we will be able to continue to process rent increase requests; however, there may be a delay in processing as we have many staff sheltering at home. We ask for your patience and understanding.
- If you have a loss of income due to COVID 19 and need your rent portion to be adjusted, email or call your Eligibility Technician. We will need to know the details of your loss of income (e.g. date last worked, date work hours were reduced, etc.). If you have any documentation of your loss of income, and/or that you have applied for Unemployment Benefits, submit it to your Eligibility Technician with your request. If you will be dropping off or mailing documents, please label the documents “Family Notice of Change” so we can easily identify them. Please also let your Eligibility Technician know that you have dropped off or mailed the documents. HACA’s 24-Hour Drop Box at the office is operational. HACA will be making COVID 19-related interim rent adjustments a priority. If you don’t know your Eligibility Technician’s contact information please call HACA’s Customer Solution Center at (510) 538-8876.
- If HACA has requested documents from you and you require additional time to provide those documents, request the additional time from the person who requested the documents from you. HACA will consider all requests in light of the COVID-19 crisis.
- HACA will continue move-in HQS inspections and emergency Health & Safety inspections as normal. HACA has suspended annual and biennial HQS inspections until April 7, or further notice.
- Reasonable accommodations and VAWA moves will continue to be processed as normal.
Residents of HACA/PACH-Owned Properties:
- Our maintenance team will continue to work any emergency Health & Safety work orders with a higher level of distancing and infection prevention measures in place. Please maintain a distance of 6 feet from them.
Thank you for your continued cooperation and support.